FREE DELIVERY AND INSTALLATION WITHIN 20 MILES OF READING, BERKSHIRE, RG30 6HW! (Via Google Maps Fastest Route) 
Including Reading, Newbury, Slough, Maidenhead, Bracknell, Wokingham & Basingstoke
For Any Other Areas a Small Delivery & Installation Charge May Apply (Free for Large Orders). Surcharges May Apply For Areas Inside The M25.

Delivery & Installation

Brothers Office Furniture delivers across the UK.

Our team will carry in, fully install in to place and clean your furniture. 

Before placing an order, please check that the items will fit through any passages, stairwells, lifts, landings and doorways, as we will not accept liability of any damage caused by inadequate room for installation.  We reserve the right to abort deliveries if it considered that access is too restricted, by our installers.

Prior to delivery please ensure all areas are cleared.

Please notify our Sales Office about access issues or any potential delays. We reserve the right to charge for any deliveries that are not accepted on the confirmed delivery or installation date.

Please note that we endeavour to deliver within the hours of 8AM-6PM, but cannot be held accountable, for exceeding these hours, in circumstances beyond our control.
 

Free Nationwide Delivery

On certain new and used items, we offer free nationwide delivery. This excludes some remote areas (including areas in Scotland, Wales & South England), to find out if your area is included, please contact us. Free nationwide delivery does not include installation. Delivery will be made on a 1200x1000 pallet via a pallet courier. You will be required to unpackage, carry in and build all items and dispose of all packaging including the pallet. Minimum orders apply to certain items.

Pallet Delivery

This would be dropped to your door on a 1200x1000mm wooden pallet with the furniture banded on to it, then covered in cardboard and shrink wrap for protection.

Please allow access for an 18 Tonne lorry with a tail lift. Delivery will be between 8AM-6PM on the day specified. You will be required to dispose of the pallet and wrapping.
 

Collection

All items can be collected from our Showroom/Warehouse located at 3 Sterling Way, Reading, RG30 6HW. Viewing is available Monday - Friday 9AM-5PM without notice, If you plan to take furniture away with you please try and give as much notice as possible.

Cancellations of Orders

Brothers Office Furniture reserves the right to charge an administration fee for any used stock items not cancelled in writing seven (7) days prior to delivery. Orders for made-to-order items cannot be cancelled once the order has been accepted.

Once you have placed an order for New Office Furniture, there will be a £30 charge for every £100 spent to cancel your order (As we place the order with the suppliers immediately, so any cancellations we make, we incur restocking fees). For example, if you buy a desk for £500 and cancel the order the next day, you will be charged a £150 + VAT cancellation charge.
 

Returns Policy

We accept the return of used goods within fourteen (14) days of delivery. Goods should be returned to us in its original packaging and in the condition it was delivered. A minimum handling charge of 10% may apply as our preparation and delivery costs are often worked in to the cost of the products. If you require us to collect the goods from your location, a 25% handling charge + a £1 per mile collection cost will apply (worked out via googles fastest route).

All products that have been re-upholstered or restored to order are non returnable.

If you require us to collect goods and additional charge will apply. 

All New Office Furniture is returnable within 14 days and subject to a handling fee of 30% of the cost of goods.

The cost of all returns are to be covered by the customer, unless items are faulty, of which Brothers Office Furniture would cover the cost.

Damages

Notification of any damage must be received with 24 hours of delivery. All original packaging must be retained for returns.

Covid-19 Updates on our Service

We are open for showroom visits from Monday to Friday - 9am to 5pm.  Currently there is a queueing system in operation.  

Following the government announcement regarding the wearing of face coverings in shops we must request that visitors wear face coverings while in our showroom.  Please use the hand sanitiser at the entrance and maintain 2 Metres distance from others at all times.  Full details of our Covid 19 policy below.  Thank you.

Please see our guidelines regarding our Covid-19 policies below.  These are additional safeguards, and are not exhaustive.  The most important Government advice is to wash hands regularly, avoid touching the face and keep 2 Metres distance from others.  Face coverings must now be worn by customers who visit our showroom.  

We ask that customers DO NOT visit us, or ask us to visit them, if experiencing any Covid-19 symptoms, or have had any symptoms within the last 14 days.  Please let us know if you are considered to be in a 'vulnerable' category, or if you are 'shielding' so we can establish the best way to be of service to you.  You may be asked to complete a brief risk assessment form before we visit you at home.  Please also let us know if you have visited any restricted locations, either in the UK or overseas, in the last 14 days - or if anyone in your household has recently returned from a restricted location. Thank you for your cooperation.

Our showroom Covid-19 policy

We will be implementing a " one in one out " policy for visitors to our showroom, and a strict 2 Metre distancing policy.  Couples may visit together but must remain together in our showroom.  Generally we will have one member of staff in our showroom at any time.  We ask that customers avoid bringing children to the showroom, and if children do visit they must remain by their parent/guardian's side at all times.  All visitors will be asked to use sanitising gel and we have a sanitising station set up on arrival.  We will restrict visits to the showroom to 20 minutes duration maximum unless by appointment due to the queueing system we must operate.  If a longer consultation is required please just let us know

Customers who need to discuss plans or quotes (on paper) may use our meeting desk.  Payments should be made by BACS or by non-contact credit card transaction.  We will clean our displays between clients and our staff will obviously be washing their hands regularly.  Customers who would prefer a longer meeting with us about more complex projects may prefer to book a personal showroom appointment.  We can be very flexible to meet requirements.

Following our visit, as an additional safeguard, we recommend you clean any bannisters & doors, using your own usual cleaning methods (detergent and water is sufficient).

Our Covid-19 Installation Service Policy

We are now very carefully providing an installation service on office furniture supplied by us.  As sometimes this will involve our fitter(s) being in your premises for a long duration our policy on this is very strict to help protect our installer(s) and you, our customer.  Each installation project will be risk-assessed prior to our start to establish good safe practises.  However, our policy will be that the fitter(s) will call in advance of his arrival so doors may be left open for him.  We also request that windows be left open in areas where our fitter(s) will be present. The fitter(s) will take best care to avoid touching bannisters and other furniture, but we suggest sanitising routes after he/they leave.  If requested to do so (or if it is our fitter's personal choice) our fitter(s) will wear a clean mask, and gloves, in your presence, but will maintain a 2 Metre distance from anybody in your premises at all times - regardless of whether ppe is worn.  The effectiveness of non-medical ppe is still debatable unless both parties are wearing ppe, and the 2 Metre rule remains all important. Our fitter(s) will bring their own food and drink and where possible will consume these outside of your premises.  Rubbish arising from the installation will be carefully placed outside your premises and will be removed at the end of the installation using careful distancing policy.  Our fitter(s) will keep their own workspace clean. We strongly recommend communicating with our fitter(s) remotely by phone and avoiding any face to face contact throughout the installation - but if a face to face meeting is necessary this should be conducted outside of the premises . If communication with the fitter(s) becomes difficult because of the Covid-19 measures please do call us on the showroom number and we will do everything we can to help.

Following our visit, as an additional safeguard, we recommend you clean any bannisters & doors, using your own usual cleaning methods (detergent and water is sufficient).

Please state on completion of placing your order if you would prefer to have a delivery without assembly.

Our Covid-19 Delivery service Policy

Our driver will maintain 2 Metres distance from customers at all times.  Where possible deliveries will be made to the doorstep, or an adjacent garage, for example.  During our own installations, if it is necessary to take items into the premises we request the same measures as for installation are implemented, i.e. distancing, windows open etc.  We ask that customers do not assist our driver and do not approach his vehicle.  Distancing measures also apply on construction sites/developers projects where we ask that the delivery driver is left to deal with the delivery unassisted, from 2 Metres distance, and that site staff do not approach the vehicle.

Our face masks policy

The wearing of masks is at the discretion of our staff (unless any future Government announcement dictates otherwise).  However, if you would like our colleagues to wear a mask when they meet you please let us know.  Customers should wear face masks in our showroom at all times, even during private meetings and personal appointments.