Welcome to the Brothers Office Furniture terms and conditions of use. Please read them carefully. They do not affect your statutory rights. These terms and conditions shall apply to all orders accepted by Brothers Office Furniture (the Seller) and constitutes your agreement to be bound by these terms and conditions which shall govern all transactions to the exclusion of any other terms and conditions.
We endeavour to provide all of our items in good, clean, serviceable condition and suitable for its detailed purpose. However, all items are second hand and therefore may show signs of wear and have minor scratches, dents or non removable marks (often found in places like chair & desk legs), this will not detract from the overall use.
On the specified day we are delivering your products, you must be contactable at all times. If you cannot be contacted your products may be left with a neighbour or brought back to our warehouse and a re-delivery charge will apply. We do not specify delivery times, you may phone on the morning of your delivery and request an approximate time, but this is never guaranteed. We endeavour to deliver within the hours of 8AM-6PM, but cannot be held accountable, for exceeding these hours, in circumstances beyond our control. If requested we can phone you approximately 1 hour prior to delivery, again if you cannot be contacted the delivery may be left with reception, a neighbour or brought back to our warehouse and a re-delivery charge will apply.
For installation on your items, you must check that the items you have ordered fit through all walkways, lifts & doorways and that the access is clear. If parking is unavailable and we incur a parking fine, the cost will be passed on to yourselves. For more information on our delivery & returns terms please visit www.brothersofficefurniture.co.uk/delivery
All items re-upholstered or restored to order are non returnable and cannot be cancelled once order has been placed
If we arrive on site to deliver and for any reason (Including parking & access issues or you cannot be contacted) we are unable to deliver, then there will be a handling charge (10% of invoice total) plus a re-delivery cost of £1 per mile from RG2 0TB (Via Google's fastest route).
Failed Pallet Deliveries/Re-Delivery
If a pallet(s) has been sent and cannot deliver or is rejected for any reason, a re-delivery cost will be charged at 75% of the original delivery cost. If the order is subsequently cancelled and the pallet(s) is returned to Brothers Office Furniture, a 100% of the original delivery cost will be charged.
All items of furniture remain the property of Brothers Office Furniture until paid for in full.
All prices and product details are correct at the date of publication and are exclusive of VAT. VAT is charged at the current rate at time of purchase. We reserve the right to make product changes and price changes. All RRP's are an estimate of what the product would Retail for when bought new.
The 5% cash back for a 5* Trust Pilot review is only available on non discounted used items. It is not available on new items ordered. This discount is offered so our customers are encouraged to share the good experience they have had with us.
Terms of Payment
Payment is due prior to goods being released. Delivery dates will only be provisionally advised before payment, we do not book delivery dates until funds have cleared.
All dimensions stated on this website are approximate. Although every care is taken to ensure their accuracy, no guarantee can be given. The Seller reserves the right to amend specifications and to withdraw goods from sale without any prior notice.
Fabrics and wood finishes
Fabrics and wood finishes are prone to natural changes. Please be aware that exact matches of colour and finishes cannot be guaranteed. Illustrations should be used as a guide only.
All goods are inspected at time of dispatch/delivery. We will not be held accountable for any damage caused after delivery. The Seller offers a one year warranty on all second hand goods. New products are covered by the manufacturers guarantee. Warranty will be void if the product has been moved or dismantled and reassembled incorrectly
Goods are guaranteed providing they are being used for the purpose designed. This guarantee does not extend to wear and tear. If any static furniture (i.e. Desks, Cupboard, Tables etc) are moved by anyone but ourselves then the warranty will be void.
As we are a used office furniture supplier we cannot always guarantee that a replacement unit can be supplied under warranty. Under these circumstances we will offer the closest unit possible and if this does not suffice we will offer a refund.
Desks are supplied with cable ports but without cable port covers, as we cannot guarantee receiving them when we obtain desks.
All New Office Furniture is covered by the manufacturers warranty.
All clearances are to be paid in full with cleared funds prior to collection. Any purchases we make will be paid on arrival after the furniture has been checked.
We will endeavour to clear as specified via email confirmation, but do not accept any liabilities for failed clearances that are outside of our control, e.g vehicle breakdown, accident, poor access etc.
Parking must be provided for all office clearances. If good access is not available the job may be cancelled. Any parking fines will be passed on to the customer for payment.
New Office Furniture
All of our New Office Furniture is non returnable.
Once you have placed and paid for an order for New Office Furniture, there will be a £30 charge for every £100 spent to cancel your order (As we place the order with the suppliers immediately, so any cancellations we make, we incur restocking fees). For example, if you buy a desk for £500 and cancel the order the next day, you will be charged a £150 + VAT cancellation charge.
Once you have purchased from us you may be added to our monthly newsletter. Please specify if you do not wish to be added to this.
Notification of any damage must be received with 24 hours of delivery. All original packaging must be retained for returns.
Please state on completion of placing your order if you would prefer to have a delivery without assembly.
We are one of the UK’s leading suppliers of Used Office Furniture. Our exclusive range of second hand office furniture includes office chairs, office desks, office tables and office storage.
We at Brothers Office Furniture supply extensive range of best quality office furniture. You will find one of the largest collections of executive office furniture in UK.
Get in touch, please call or mail us at