Agreement
Welcome to the Brothers Office Furniture terms and conditions of use. Please read them carefully. They do not affect your statutory rights. These terms and conditions shall apply to all orders accepted by Brothers Office Furniture (the Seller) and constitutes your agreement to be bound by these terms and conditions which shall govern all transactions to the exclusion of any other terms and conditions.

Product 
We endeavour to provide all of our items in good, clean, serviceable condition and suitable for its detailed purpose. However, all items are second hand and therefore may show signs of wear and have minor scratches, dents or non removable marks (often found in places like chair & desk legs), this will not detract from the overall use.


Delivery
On the specified day we are delivering your products, you must be contactable at all times. If you cannot be contacted your products may be left with a neighbour or brought back to our warehouse and a re-delivery charge will apply. We do not specify delivery times, you may phone on the morning of your delivery and request an approximate time, but this is never guaranteed. We endeavour to deliver within the hours of 8AM-6PM, but cannot be held accountable, for exceeding these hours, in circumstances beyond our control. If requested we can phone you approximately 1 hour prior to delivery, again if you cannot be contacted the delivery may be left with reception, a neighbour or brought back to our warehouse and a re-delivery charge will apply.

For installation on your items, you must check that the items you have ordered fit through all walkways, lifts & doorways and that the access is clear. If parking is unavailable and we incur a parking fine, the cost will be passed on to yourselves. For more information on our delivery & returns terms please visit www.brothersofficefurniture.co.uk/delivery

All items re-upholstered or restored to order are non returnable and cannot be cancelled once order has been placed

Failed Deliveries/Re-Delivery
If we arrive on site to deliver and for any reason (Including parking & access issues or you cannot be contacted) we are unable to deliver, then there will be a handling charge (10% of invoice total) plus a re-delivery cost of £1 per mile from RG2 0TB (Via Google's fastest route).

Failed Pallet Deliveries/Re-Delivery
If a pallet(s) has been sent and cannot deliver or is rejected for any reason, a re-delivery cost will be charged at 75% of the original delivery cost.  If the order is subsequently cancelled and the pallet(s) is returned to Brothers Office Furniture, a 100% of the original delivery cost will be charged.
 

Ownership
All items of furniture remain the property of Brothers Office Furniture until paid for in full.

Prices
All prices and product details are correct at the date of publication and are exclusive of VAT. VAT is charged at the current rate at time of purchase. We reserve the right to make product changes and price changes. All RRP's are an estimate of what the product would Retail for when bought new.


Discounts 
The 5% cash back for a 5* Trust Pilot review is only available on non discounted used items.  It is not available on new items ordered. This discount is offered so our customers are encouraged to share the good experience they have had with us.

Terms of Payment
Payment is due prior to goods being released. Delivery dates will only be provisionally advised before payment, we do not book delivery dates until funds have cleared.

Specifications
All dimensions stated on this website are approximate. Although every care is taken to ensure their accuracy, no guarantee can be given. The Seller reserves the right to amend specifications and to withdraw goods from sale without any prior notice.

Fabrics and wood finishes
Fabrics and wood finishes are prone to natural changes. Please be aware that exact matches of colour and finishes cannot be guaranteed. Illustrations should be used as a guide only.

Guarantee/Warranty
All goods are inspected at time of dispatch/delivery. We will not be held accountable for any damage caused after delivery. The Seller offers a one year warranty on all second hand goods. New products are covered by the manufacturers guarantee. Warranty will be void if the product has been moved or dismantled and reassembled incorrectly

Goods are guaranteed providing they are being used for the purpose designed. This guarantee does not extend to wear and tear. If any static furniture (i.e. Desks, Cupboard, Tables etc) are moved by anyone but ourselves then the warranty will be void.

As we are a used office furniture supplier we cannot always guarantee that a replacement unit can be supplied under warranty. Under these circumstances we will offer the closest unit possible and if this does not suffice we will offer a refund.

Desks are supplied with cable ports but without cable port covers, as we cannot guarantee receiving them when we obtain desks.

All New Office Furniture is covered by the manufacturers warranty.

Office Clearance
All clearances are to be paid in full with cleared funds prior to collection. Any purchases we make will be paid on arrival after the furniture has been checked.

We will endeavour to clear as specified via email confirmation, but do not accept any liabilities for failed clearances that are outside of our control, e.g vehicle breakdown, accident, poor access etc.

Parking must be provided for all office clearances. If good access is not available the job may be cancelled. Any parking fines will be passed on to the customer for payment.

New Office Furniture
All of our New Office Furniture is non returnable.

Once you have placed and paid for an order for New Office Furniture, there will be a £30 charge for every £100 spent to cancel your order (As we place the order with the suppliers immediately, so any cancellations we make, we incur restocking fees). For example, if you buy a desk for £500 and cancel the order the next day, you will be charged a £150 + VAT cancellation charge.

Newsletter
Once you have purchased from us you may be added to our monthly newsletter. Please specify if you do not wish to be added to this.

Damages
Notification of any damage must be received with 24 hours of delivery. All original packaging must be retained for returns.

Covid-19 Updates on our Service

We are open for showroom visits from Monday to Friday - 9am to 5pm.  Currently there is a queueing system in operation.  

Following the government announcement regarding the wearing of face coverings in shops we must request that visitors wear face coverings while in our showroom.  Please use the hand sanitiser at the entrance and maintain 2 Metres distance from others at all times.  Full details of our Covid 19 policy below.  Thank you.

Please see our guidelines regarding our Covid-19 policies below.  These are additional safeguards, and are not exhaustive.  The most important Government advice is to wash hands regularly, avoid touching the face and keep 2 Metres distance from others.  Face coverings must now be worn by customers who visit our showroom.  

We ask that customers DO NOT visit us, or ask us to visit them, if experiencing any Covid-19 symptoms, or have had any symptoms within the last 14 days.  Please let us know if you are considered to be in a 'vulnerable' category, or if you are 'shielding' so we can establish the best way to be of service to you.  You may be asked to complete a brief risk assessment form before we visit you at home.  Please also let us know if you have visited any restricted locations, either in the UK or overseas, in the last 14 days - or if anyone in your household has recently returned from a restricted location. Thank you for your cooperation.

Our showroom Covid-19 policy

We will be implementing a " one in one out " policy for visitors to our showroom, and a strict 2 Metre distancing policy.  Couples may visit together but must remain together in our showroom.  Generally we will have one member of staff in our showroom at any time.  We ask that customers avoid bringing children to the showroom, and if children do visit they must remain by their parent/guardian's side at all times.  All visitors will be asked to use sanitising gel and we have a sanitising station set up on arrival.  We will restrict visits to the showroom to 20 minutes duration maximum unless by appointment due to the queueing system we must operate.  If a longer consultation is required please just let us know

Customers who need to discuss plans or quotes (on paper) may use our meeting desk.  Payments should be made by BACS or by non-contact credit card transaction.  We will clean our displays between clients and our staff will obviously be washing their hands regularly.  Customers who would prefer a longer meeting with us about more complex projects may prefer to book a personal showroom appointment.  We can be very flexible to meet requirements.

Following our visit, as an additional safeguard, we recommend you clean any bannisters & doors, using your own usual cleaning methods (detergent and water is sufficient).

Our Covid-19 Installation Service Policy

We are now very carefully providing an installation service on office furniture supplied by us.  As sometimes this will involve our fitter(s) being in your premises for a long duration our policy on this is very strict to help protect our installer(s) and you, our customer.  Each installation project will be risk-assessed prior to our start to establish good safe practises.  However, our policy will be that the fitter(s) will call in advance of his arrival so doors may be left open for him.  We also request that windows be left open in areas where our fitter(s) will be present. The fitter(s) will take best care to avoid touching bannisters and other furniture, but we suggest sanitising routes after he/they leave.  If requested to do so (or if it is our fitter's personal choice) our fitter(s) will wear a clean mask, and gloves, in your presence, but will maintain a 2 Metre distance from anybody in your premises at all times - regardless of whether ppe is worn.  The effectiveness of non-medical ppe is still debatable unless both parties are wearing ppe, and the 2 Metre rule remains all important. Our fitter(s) will bring their own food and drink and where possible will consume these outside of your premises.  Rubbish arising from the installation will be carefully placed outside your premises and will be removed at the end of the installation using careful distancing policy.  Our fitter(s) will keep their own workspace clean. We strongly recommend communicating with our fitter(s) remotely by phone and avoiding any face to face contact throughout the installation - but if a face to face meeting is necessary this should be conducted outside of the premises . If communication with the fitter(s) becomes difficult because of the Covid-19 measures please do call us on the showroom number and we will do everything we can to help.

Following our visit, as an additional safeguard, we recommend you clean any bannisters & doors, using your own usual cleaning methods (detergent and water is sufficient).

Please state on completion of placing your order if you would prefer to have a delivery without assembly.

Our Covid-19 Delivery service Policy

Our driver will maintain 2 Metres distance from customers at all times.  Where possible deliveries will be made to the doorstep, or an adjacent garage, for example.  During our own installations, if it is necessary to take items into the premises we request the same measures as for installation are implemented, i.e. distancing, windows open etc.  We ask that customers do not assist our driver and do not approach his vehicle.  Distancing measures also apply on construction sites/developers projects where we ask that the delivery driver is left to deal with the delivery unassisted, from 2 Metres distance, and that site staff do not approach the vehicle.

Our face masks policy

The wearing of masks is at the discretion of our staff (unless any future Government announcement dictates otherwise).  However, if you would like our colleagues to wear a mask when they meet you please let us know.  Customers should wear face masks in our showroom at all times, even during private meetings and personal appointments.